HID Troubleshooting and FAQ

Here are answers to the most frequently asked questions. If you do not find an answer to your question below, please do not hesitate to contact us. We will get back to you within one business day.

Tech Support

My HID kit does not turn on

If you install your HID kit and they do not turn on you may have reverse polarity. This means the power and ground wires on your vehicle's harness are reversed. What you will have to do is plug the harness connector into the ballast backwards. You will be plugging in the connector from your car into the kit backwards. This will not harm the vehicle or the kit.

Note: Reverse Polarity is an issue with the cars wiring not the HID kit. Some cars come from the factory wired in an orientation that is reversed when compared to the HID kit. When using stock halogen bulbs, polarity has no effect, therefore, some manufactures will have the power and ground wires opposite of the HID kit. Some manufactures will have reverse polarity more then others. A lot of Chevy's (Silverados) and Chrysler's have reverse polarity.

Cars that commonly have issues with HID kits

Below is a list of cars that commonly have specific issues when installing HID's. This list is NOT all cars that have problems. We are updating the list as we see patterns with certain makes and models.

***We can not guarantee these tips will work 100% but these fixes are what most customers have used and shared with us to solve some of these common problems when installing HID's on these vehicles.***

- Acura Integra (94-01): Low beams - reversed polarity
- Acura MDX (Most models): Low beams - reversed polarity
- Audi (Most 2002+) – May need bulb-out warning modules
- Audi A4 (2002-2005): Fog lights - reversed polarity
- BMW 3 Series (E36, 1992-1999) – May need 2200 micro farad capacitor if OBC reads a bulb out
- BMW 3 Series (E90, 2005-2011): Low beams - May need bulb-out warning modules or ECU flashed to turn on the Xenon shutter
- BMW 3 Series (E90, 2005-2011): Fog lights - May need bulb-out warning modules
- BMW 5 Series (E39, 1996-2003) – Low beams and fogs may need bulb-out warning modules
- BMW 5 Series (E34, 1988-1995) – May need 2200 micro farad capacitor
- BMW 5 Series (E60: 2004-2010) - May need bulb-out warning modules or ECU flashed to turn on the Xenon shutter
- BMW 7 Series (E38, 1994-2001): Fog lights - Reversed polarity
- BMW X3: Low beams - May need bulb-out warning modules
- Cadillac (Most models) – Has reversed polarity
- Cadillac Escalade ESV/EXT (00-06) - When turning on the fog lights, the relay for the fogs also pulses the rear windshield wiper and slightly moves it up and down once
- Chevrolet Corvette (C5) – Typically needs a wiring harness
- Chevrolet Silverado – Has reversed polarity
- Chevrolet Suburban/Tahoe/Colorado – Has reversed polarity
- Chevrolet Tahoe/Suburban (00-06) - When turning on the fog lights, the relay for the fogs also pulses the rear windshield wiper and slightly moves it up and down once
- Chrysler 300 series (2005-present): Low beams - May need bulb-out warning modules or ECU flashed to turn on the Xenon shutter
- Chrysler PT Cruiser (2001-2007): Low beams - May need a wiring harness
- Chrysler Crossfire: Low beams - May need bulb-out warning modules or ECU flashed to turn on the Xenon shutter
- Dodge Charger (2006+) - Reversed polarity into bulb-out warning modules
- Dodge Caliber (2007-present): Low beams - May need bulb-out warning modules
- Dodge Ram – Most 99+ will need a 100 ohm 25W Resistor. Email us for details
- Eagle Talon - Reversed Polarity
- GMC Canyon - reversed polarity.
- GMC Sierra - Low Beams have reversed Polarity
- GMC Jimmy (95-06) - High and Low beam have reversed polarity.
- GMC Yukon/Yukon XL/Denali (00-06) - When turning on the fog lights, the relay for the fogs also pulses the rear windshield wiper and slightly moves it up and down once
- Honda Accord (Most years): Low beams - have reversed polarity
- Honda Pilot (1st Gen: 2003-2008) - Low beam have reversed polarity
- Hyundai Sonata/Elantra/Veloster (2011-2012) - Require wiring harness for 35W HID kits.
- Jeep Commander - May need wiring harness
- Jeep Grand Cherokee – Needs a wiring harness
- Jeep Wrangler (2007-present): high/low bulbs - May require 220uF capacitor and a 50v-1a diode to address high beam flickering.
- Lexus SC300 (1991-2000): Has reversed polarity
- Lexus (Most models): Low beams and fog lights - Has reversed polarity
- Mazda 3 / Mazda 6 – Typically need wiring harness for 55W HID Kits
- Mercedes Benz (Most 02+) – Needs bulb-out warning modules or ECU flashed to turn on the Xenon shutter
- Nissan Armada - Driver side may have reversed polarity
- Nissan Altima (2002-2006) - Fog lights may have reversed polarity
- Pontiac GTO - The fog lights have reverse polarity
- Saturn LS (00-05) - Reversed Polarity.
- Scion (All models, most years): Low beams - Reversed polarity
- Toyota Corolla (03-08) – Reversed polarity, needs wiring harness and bulb-out warning modules
- Toyota Corolla (09-Present): Low beams - Reversed polarity. Cars with automatic lights may require full-size heavy-duty ballasts for the feature to work properly.
- Toyota Camry (All years): Low beams - Reversed polarity.
- Toyota Matrix (2002-Present): Low beams - May need bulb-out warning modules and reversed polarity.
- Toyota Matrix (2009) Needs wiring harness for DRL
- Toyota 4Runner (1995-1998): Low beams - May need wiring harness
- Toyota Highlander (01-07) - Reversed Polarity
- Volvo (Most years): Low beams - May need bulb-out warning modules
- Volvo C30 (2008+): Low beams - May need 55w ballasts, bulb-out warning modules and wiring harness
- Volvo S40/V50 (2004.5+): Low beams - May need 5W ballasts, bulb-out warning modules and wiring harness
- Volvo S60/V70 (2001+): Low beams - May need 55w ballasts, bulb-out warning modules and wiring harness
- Volvo XC90 (2003+): Low beams - May need 55W ballasts, bulb-out warning modules and wiring harness and sometimes has reversed polarity
- VW Golf/Jetta (MkIV) - Needs wiring harness
- VW GTi (2010-present) - May need bulb-out warning modules or resistors but LBF will be present. Resistors are more prone to solving problem.
- VW Jetta (2010-present) - May need bulb-out warning modules or resistors but LBF will be present. Resistors are more prone to solving problem.
- VW Passat (2005-Present) - May need bulb-out warning modules or resistors but LBF will be present or flashing the ECU to turn on the Xenon shutter(VAGCOM).

HID Troubleshooting: Flickering / One Side Working / Not Lighting up / Intermittent firing

Flickering: If both sides are flickering it can be caused by a few things. More than likely because the car can’t supply enough power to the ballasts on startup. You can check this by connecting the adapter cables on the bulbs to the battery with the bulb and ballast connector. If the kit fires up without any problems you will probably need a wiring harness. If your car has Daytime Running Lights (DRL) if could be caused by the car quickly turning the lights on and off to give the effect that the halogen bulbs are running at half power. If the flickering is caused by the DRL you can try a wiring harness or have the DRL disabled (NOTE: disabling the DRL may not be legal in all areas, check with local laws before doing so). The flickering can also be caused by the car’s self-check system to see if there is a working halogen bulb connected. This can typically be corrected with the bulb-out warning modules.

Neither light turns on: They is almost always a symptom of reversed polarity. This can be checked by reversing the connector on the input side of the ballast. It can also be tested by connecting the bulbs and ballasts and using the adaptor cables on the bulb to get power directly from the battery.

One side doesn’t light up: This could be caused by a bad bulb, ballast or wiring. The easiest way to check this is by swapping the bulb and ballast one at a time to the side that works to check that each component is functioning as it should.

Intermittent firing: If sometimes one side does not turn on or it takes multiple tries for the HIDs to turn on, you may have a power issue. We would recommend trying a wiring harness. This will allow you to wire the kit directly to the cars battery. Sometimes if you bump your fuse by 5amps that can help as well. If the problem stays with one particular side, we would recommend swapping the bulbs or ballast from left to right and see if the problem follows. If this is the case, you may have a bad bulb or ballast.
If you have the HID Harness installed and are still getting intermittent firing, double check your power and ground cables. Make sure the terminal is touching the "threaded" part of the bolt and not just the head of the bolt.

What bulb type does my car take?

Check here

Payment

Is it safe to order online?

All of our payments are processed by Paypal on Paypal's own secure website using industry-standard methods for data transfer and encryption so it is very safe.

Shipping

How do you ship the Ultimate HID kits?

We use FedEx, USPS, Canada Post and DHL to ship our Ultimate HID kits across the USA and Canada. All packages are shipped fully insured, with a tracking number.

When will I receive my Ultimate HID kit?

Orders are processed the same day if ordered before 6PM PT (9PM ET) otherwise they are processed the next day. Orders are shipped within 12-36 hours. We do not ship on weekends and holidays. Actual delivery time depends on the location of the customer. In general, customers will receive their kit in 2-5 business days once the order is shipped

Will I get a tracking number?

As soon as your order is shipped out, you will receive an email with your tracking number. You will be able to track your package until it is delivered to your door.

Do you ship outside the USA/Canada?

We ship to most international locations via air mail. Please contact us for a shipping quote.

Warranty

What is covered under the Ultimate 15-year Warranty?

Every single part of the kit is covered by our Ultimate 15-year warranty. If any of the parts in the kit stops functioning properly within 15 years of the date of purchase, simply contact us for a replacement. Damage due to improper use is not be covered by the warranty. Normal wear is not be covered by the warranty. For more details, please read the Terms and Conditions

How long is the warranty valid for?

Every single part of the Ultimate HID kit is covered by our warranty for 15 years from the date of purchase.

What should I do if I need a warranty replacement?

First, you should contact us. One of our support technicians will troubleshoot the problem with you. If after troubleshooting, you still need a part replaced, we will give you instructions on how to return the defective part. Do not return defective parts without a return authorization number. The package will be refused and returned to you.

Returns

Can I return my Ultimate HID kit?

If you are not fully satisfied with your Ultimate HID kit, contact us to arrange for its return within 10 days of the date of delivery. We will refund you the price of the kit less a 20% restocking fee. Shipping is not refundable. Do not return a kit without a return authorization number. The package will be refused and returned to you. Returns will not be accepted after 10 days.